Optimum Wellness Plans^® FAQ

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We’re here with answers to frequently asked questions about our smart and affordable veterinary wellness packages for pets

Have a different question about which Optimum Wellness Plan® (OWP) or options are right for you and the pet you love? We’re here with more answers.

Call us at 866-277-7387

Get the basics

What’s an Optimum Wellness Plan?

Banfield Optimum Wellness Plans, or OWPs, are smart and affordable year-long packages of high-quality preventive petcare services. We offer a range of OWP packages for different needs, ages, and lifestyles, each designed to help give your pet a foundation for wellness. See more about what you get

Why do puppies or kittens need a wellness plan?

To help start life off on the right paw! Our plans include routinely-recommended diagnostic tests, vaccines, boosters and deworming (and with our Early Care Plus plan, a spay or neuter) to help set up your little BFF for wellness.

See puppy packages

See kitten packages

Why do healthy adult pets need a wellness plan?

To help pets with regular and ongoing preventive care! Protection against parasites, infections, and diseases is a big part of pet wellness. Regular testing and examinations can help find and treat issues before they become more serious and harder to address.

See dog packages

See cat packages

How do I get the services in my pet’s OWP?

Most pets get their wellness services at the 2 comprehensive exams included in their OWP package. If your pet can’t complete their services at their 2 comprehensive exams, just make another appointment to come on in, because every OWP includes unlimited office visits. Make an appointment

Totally not pet insurance

What’s the difference between an OWP and pet insurance?

Insurance is reactive, and an OWP is proactive. In other words, insurance (sometimes) reactively covers treatment for unexpected illness or injury, but OWPs are designed for proactive wellness care. Each OWP is a 12-month package of preventive petcare services, like physical exams and vaccinations, with additional savings on most other Banfield services and products not included in a pet’s OWP.

OWP

Includes office visits for new and existing pet health concerns
A single base price regardless of breed, age, or pre-existing conditions
Members pay a fixed price for a set package of services
No deductibles

Pet insurance

Generally only covers treatments for illness and injury
Fees vary depending on the pet's breed and age
Only provides indemnity coverage after the deductible is met

Money stuff

How do I pay for my pet's OWP?

Once you confirm enrollment, you have two choices:

Pay once for a full year, then re-enroll every year (with no enrollment fee if you re-enroll within 90 days of your pet's last OWP).
Choose a 12-month payment plan with AutoPay, which automatically renews your pet’s OWP each year with no additional enrollment fee.

Either way, we’ll also ask you to authorize a card for Banfield products and services not included in your pet’s OWP package.

When would I pay for services with an OWP?

Your pet’s OWP is a package of high-quality preventive services for wellness. Products or services not included in that package are charged separately, often with an OWP-based discount.

Wait, I get a discount on products and services not in my pet's OWP?

Yes! Your discount is anywhere from 5% to 20% off, depending on your pet’s OWP. This discount applies to most non-OWP Banfield products and services, including parasite control and most medications and prescriptions. (Exceptions include therapeutic diets and PetSmart services or merchandise.)

What’s the schedule for monthly payments?

Your first payment (plus a one-time enrollment fee) is due when you confirm your pet’s enrollment with your Banfield veterinary team. You can set up your remaining payments for the 5th, 12th, 19th, or 26th of the month.

Details, details

Can I choose any OWP I want?

Because OWPs provide veterinary wellness care, the examining Banfield veterinarian has the sole discretion to confirm your pet's eligibility for any plan, and may recommend a different OWP or options based on your pet's health needs. Puppy and kitten plans can only be confirmed for puppers and kitlings under six months old.

Can I customize my pet’s OWP however I want?

OWPs are package deals. We do offer a number of customizable add-ons, like parasite control and other options,at a discount. Plus, you can even add their cost to your monthly payment plan. Ask your veterinary team about add-on options when you confirm your pet’s OWP at your first appointment.

Can I switch OWPs once I start?

We usually recommend switching when your pet’sOWP package is up for renewal. Talk to your veterinary team to see what makes sense for you and your pet.

Enrollment and beyond

How do I enroll my pet?

We’re so glad you asked! You can start to enroll online, call our client help line above, or make an appointment at a Banfield near you. No matter how you start enrollment, you will always confirm your pet’s OWP enrollment and options at your selected Banfield location, so you can be sure you’re getting the right services for your furry friend. Start enrollment now

Why do I only have 30 days to confirm enrollment?

Your quoted OWP price estimates are only valid for 30 days, so we always ask you to make an appointment at your selected Banfield location before that time is up. If you miss your 30-day window, you can start enrollment again at any time. Make an appointment

If I enroll more than one pet, do I get a discount?

Yes! OWP members get $15 off each additional pet’s enrollment fee, applied when you confirm their enrollment at your Banfield location.

Why is there a one-time enrollment fee?

The set-up fee covers setting up and establishing your pet’s OWP in our system. You can skip this fee for the next year by either signing up for automatic renewal with monthly payments, or by re-enrolling with full payment within 90 days of your pet’s last OWP.

I started enrollment online, but now I want different choices — how do I change my pet’s OWP?

No worries! Your pet's OWP isn't final until you confirm it at your selected Banfield location. Just bring it up at your first appointment. Make an appointment

I started to enroll online but changed my mind – how do I cancel it?

No worries. Your enrollment expires if you don’t make an appointment to confirm that enrollment at your Banfield location within 30 days. Your card will not be charged.

My pet has passed away and I have an active OWP. What do I do?

First, we want to say how sorry we are. Losing a pet is tremendously difficult and our hearts go out to you. If you have questions about your pet’s OWP, please call us at 1-888-649-2716.

Because OWPs are a package of discounted veterinary services with payments spread out over 12 months, your pet may have received services with a retail value exceeding the payments you’ve made. If that’s the case, you may have an outstanding balance. Please call us at 1-888-649-2716 with any questions or to cancel your plan.

Can I cancel my pet's OWP at any time?

The short answer is yes, but you may have an outstanding balance.

Because OWPs are a package of discounted veterinary services with payments spread out over 12 months, your pet may have received services with a retail value exceeding the payments you’ve made. If that's the case, you will need to either pay the retail value of those services and discounts used under the OWP less the amount of monthly payments made or make the remaining payments due under the plan — whichever is the least expensive.

Please call us at 1-888-649-2716 with any questions or to cancel your plan.

Optimum Wellness Plans® FAQ