Banfield’s client pledge and our promise to you

We have one purpose: A BETTER WORLD FOR PETS. It's something we never stop striving for, which is why we recently created our Client Pledge — our promise to always provide compassionate, wellness-driven, and affordable care to pets everywhere.

This pledge was drafted based on listening to YOU, our clients, about what your needs are and what you expect from us. You’ll see our pledge posted around our hospitals, and we hope you’ll take a minute to read it. We appreciate you and look forward to providing the high-quality care you’ve come to expect from us. 

Treating your pet like our own

To us, part of delivering great care means treating your little love the way we treat our own pets at home. 

Wellness-driven care backed by science

Yep, we’re passionate about pets, but we’re also passionate about the latest veterinary research, data, and technology. 

Smart and affordable preventive services

There’s a reason why we believe in preventive care — the research backs it up. Our Optimum Wellness Plans® are designed to help your pet stay healthy. 

Listening to your questions and concerns

You know your pet best — it’s that simple. While we might be your pet’s care team, we pay close attention to what you have to say. 

Commitment to superior client service

We strive to always provide great care to pets and deliver the best customer experience to you, their owners. That includes making every effort to ensure you get the services you’re paying for — and we never waver on that commitment.

A Better World for Pets. And People.

Your consideration of and kindness toward our Associates — the people taking care of your pets — is much appreciated. We promise to treat you the same way.