what you need for your veterinary appointment

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We can’t wait to see you and your pet

Banfield veterinary teams love seeing you and your pet — whether it’s your first visit or you’ve been coming to us for years.

Our goal is to make every appointment as easy as possible. We know you and your pet have unique needs, so we offer several types of appointments.

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What kind of appointment do you have?

Drop-off appointments

Great for busy pet owners, these appointments let you go about your day while your pet receives care. You’ll bring your furry pal to Banfield in the morning for an extended visit, and we’ll call you when they’re ready to be picked up.

In-room appointments

You and your pet will visit the vet together. Please arrive a few minutes before your appointment time.

Virtual visits

If you have an Optimum Wellness Plan and schedule a virtual visit, you’ll save valuable time and get quality care from the comfort of your home.

Want to know more about each appointment type? Watch our Know before you go video on visit types

Tips for getting the most out of your vet visit

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Tip #1: Make drop-off appointments a breeze

Before your pet’s drop-off appointment, check with your location's Client Service Coordinator to see if pre-visit paperwork is needed. If so, download the form and bring the completed paperwork to your appointment.

On the day of the appointment, please keep your phone handy. We’ll contact you to authorize any treatment and call to let you know when your pet is ready to be picked up.

Any questions about drop-offs? Feel free to ask us for more details.

Call your local Banfield

Tip #2: Set up easy payment through MyBanfield

MyBanfield is our online platform that stores your pet’s medical records, appointment info, prescriptions, and more. It can also store payment info to make checkouts faster.

Current clients with a MyBanfield account can easily add a card on file for payment. Don’t have a MyBanfield account? It's quick to set up.

Note: New clients can add a card after their first appointment.

Add a payment card

Set up MyBanfield account

Tip #3: Bring a fecal sample

Fecal samples let us check your pet for over 100 types of parasites! Bringing us some of your pet’s fresh poop to check at their next comprehensive exam or vaccination appointment could help give you peace of mind.

For dogs, all we need is a quarter-sized sample. For cats, you can grab a sample from their litter box. Bring it in a plastic bag, no more than 12 hours old. (For health and safety concerns, we recommend wearing gloves and ensuring the bag is sealed tightly to avoid a poo-tastrophe.)

Learn more about fecal testing

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Connect with Pet Chat™

If your pet has an Optimum Wellness Plan, you can chat with a veterinary professional from the comfort of your couch. Get general petcare advice and support 24/7 with Pet Chat™.

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