
Banfield Pet Chat™ – 24/7 online veterinary advice
Need quick pet advice? Banfield Pet Chat™ gives you 24/7 access to a credentialed veterinary tech for real-time support — anytime, anywhere, right from your phone or computer.
Download the Banfield® app now to get started.
Unlimited petcare advice for the pet you love
Connect with a veterinary professional anytime, anywhere for advice
Connect with a veterinary professional no matter where you are. Just download our Banfield app to access Pet Chat™ — at home, on vacation, and on the go.


24/7 live chat via text
Text with a real veterinary professional anytime to get the pet health advice you need, whether it’s general concerns or questions about next steps for unexplained pet illness.
It’s 2 a.m. and your pet is throwing up. You’re driving cross-country and your cat won’t eat. You’re backpacking and your dog starts limping or scratching — a lot. Is it an emergency? Does your pet need a trip to the vet?
No extra charges or fees
Pet Chat™ is included in every Optimum Wellness Plan (OWP). There’s no extra charge for chatting, so you can concentrate on your pet and not on fees.
Just log in and open Pet Chat™ to get started
If your pet has an OWP, just log in online or download the Banfield app to your device. Click on Pet Chat™ and you’ll be connected to pet health advice via text.
Upload photos and short videos
Easily upload pictures or clips to help you get the guidance you need about what’s worrying you, from injuries to coughing to weird new behaviors.
Looking for in-person care? Find a veterinary clinic near you on our Banfield locations page. Get an idea of costs before your visit by checking out our pricing estimator.