Frequently Asked Questions about Getting in Touch with Banfield

Q. How can I contact Banfield Pet Hospital?

If you need to contact your local hospital and don’t have their contact information, you can look up the phone number and address in our Hospital Locator.

If you’d like to contact someone at our headquarters, please see the complete list on our Contact Us Page.

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Q. How do I apply for a job at Banfield?

If you are interested in becoming a pet health professional with Banfield, please visit our Careers Page to search for open positions and to learn more about the benefits of working with us.

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Q. How do I leave a review about a Banfield location?

We welcome your feedback on your experience at Banfield Pet Hospital. If you would like to leave a review about a Banfield location, please visit reviews.banfield.com and fill out the form.

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Q. How do I register a complaint about a Banfield location?

If you’re not satisfied with your experience with Banfield, we want to hear about it.
 
Please call 877-500-2288 or email internet.inquiries@banfield.net and let us know what happened. We’ll work with the appropriate teams to document and address concerns.

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Q. How do I contact someone regarding Banfield Optimum Wellness Plans?

If you have questions or comments about Banfield Optimum Wellness Plans, please contact the appropriate customer support team:

  • Enrollment and General Information:

    • Phone: 866-277-7387

    • Email: OWP@banfield.net

  • Billing or Payment Information:

    • Phone: 866-935-5738

    • Email: CST.inbox@banfield.net

  • General Questions and Cancellations:

    • Phone: 888-649-2716

    • Email: wellnessplanrelations@banfield.net

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Q. If I contact Banfield, when can I expect to get a response?

All channels are monitored during regular business hours. We strive to respond to all emails, phone calls and social media posts in a timely manner, with most responses coming within 72 hours. 

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Q. What is the Client Advocate Team?

The Client Advocate Team functions as a neutral third party providing clients with a forum for their concerns or comments outside the hospital, but still within the practice. The Client Advocate Team documents and ensures that comments are given to the right people to handle appropriately. You can reach the Client Advocate Team by phone at 877-500-2288.

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