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EN

English Spanish

Close search overlay

Search Banfield.com

Back

Popular topics

Optimum Wellness Plans®

Vaccinations

Locations near me

Pet medications

Puppy care

Spaying or neutering

Shop
Locations/appointments

Our services

Veterinary care
Ways to get care
Visit information
Pet wellness plans
Virtual petcare
Pet Chat™ information
Locations
MyBanfield
MyBanfield

Preventive care packages

Optimum Wellness Plans®
Optimum Wellness Plans®
- Puppy
- Kitten
- Dog
- Cat
Shop packages now
Request information
Package FAQs
NEW! Banfield Access Plan

Pet health resources

Pet health articles
Puppy care
Kitten care
Senior care
Dental care
Diet and nutrition
Ear care
Parasites
Fleas
Ticks
Mites and mange
Worms
Skin and coat care
Mobility
First aid
Vaccinations
End of life care
What is pet wellness?
Bblog
Podcast - Not Just Fluff
Video Vault

About us

About us
Community involvement
Contact us
Newsroom
Our leadership

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Alana

Client Service Coordinator

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Alana has been working in the veterinary industry since November 2016.

About Alana

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She / her

Language fluency

English

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Welcome to your paw-some new MyBanfield experience

Get ready for a new and improved MyBanfield. To start, please quickly reset your password. Just use your MyBanfield email and we'll send you a link.

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Whoops! That email isn’t in our system. Try a different email, contact support at the number below, or create your MyBanfield account now.

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Having trouble remembering your MyBanfield email address?

Quick tips:

Try the email that gets all of your Banfield emails
If you have a username, try using that instead

If you still need help, please contact Banfield customer support.

Support hotline: 877-656-7146

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If you canâ€™t locate your MyBanfield email, try the tips below.

Quick tips:

Try the email that gets all of your Banfield emails
Try other emails that may be associated with your account

If you still need help, please contact Banfield customer support.

Support hotline: 877-656-7146

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Need help with your password?

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Whoops! That email isn’t in our system. Try a different email, contact support at the number below, or create your MyBanfield account now.

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Need help finding your MyBanfield username?

Quick tips:

Try the email that gets all of your Banfield emails.
If you have a username not in email format, try using that instead.

If you still need help, please contact Banfield customer support.

Support hotline: 877-656-7146

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Need help with your Client ID?

Have you been to Banfield before?

Look for your Banfield Client ID at the top right-hand corner of any Banfield invoice, or call support at
877-656-7146.

Are you new to Banfield?

We'll give you your Client ID at your first appointment so you can create your account. Hope to see you soon!

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OWP inquiry form

Tell us a little bit about yourself and your BFF.

First name

Middle name

Last name

Pet name

Phone number

Email

Do you already have a Banfield account?

Yes

No

Zip code

Does your pet wag, or purr? We love all animals, but can only offer OWPs for dogs, cats, puppies, and kittens.

Is your pet over 6 months old?

Message

Yes, I would like to receive important pet health email reminders and offers

By checking this box, I consent to Banfield to call me to discuss a wellness plan for my pet. I understand that I may be contacted at the number I’m providing in this form using automated technology and/or prerecorded messages and that the purchase of goods or service is not conditioned upon my consent to receive this call. I understand that submitting this form confirms my consent and that I must be of the age of majority to submit this form.

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Thank you for your inquiry

Someone from our OWP team will get in touch with you shortly.

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First name

Middle name

Last name

Email

Phone

Zip code

Message

Yes, I would like to receive email offers and reminders.

Please assure us you are a human.

Dogs and cats only. New pets only. Restrictions apply.

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Sorry, something seems to have gone wrong. Please try again later. If the issue persists, give us a call at 877-656-7146.

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Need help?

Call our support hotline at 877-656-7146

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Somethingâ€™s not quite right. Please make sure your password includes all of the items listed and is not one you have used before.

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Are you sure to cancel the appointment. Continue?

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Is this an error? Please contact us at 877-656-7146 or Chat live now

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What to know before you go

Pet Chat^™

Which pet are we chatting about?

Pet Chat™ is only available for pets on an active plan.

Optimum Wellness Plans^®

Keep your pet happy and healthy with affordable, preventive petcare packages!

See OWP packages

Is this an emergency?

If this is a life-threatening medical emergency, don't wait. Please contact your local emergency veterinary hospital immediately.

Search the web for help options

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We couldn't access your location. To see nearby options, please turn on location services in your browser settings.

Find a Banfield location near you

How can we help you?

Pet Chat^™

Plan members have access to petcare advice for 24/7 peace of mind.

Chat with a petcare professional

Customer service

Our customer care team is here to answer your questions and help you manage your account and plans.

Get help

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My pet needs emergency help

has been added!

Thanks for adding to your MyBanfield account.

Now you can make 's appointments, see their medical information, and manage payments right here on MyBanfield and in the Banfield app.

Want to give their very own yearly package of smart and affordable wellness services? Learn about Optimum Wellness Plans^®

Make an appointment

Begin OWP enrollment

Back to MyBanfield

Cancel

Are you sure you want to exit?

Any info entered will not be saved and you'll have to start over.

No, continue Yes, exit

Are you sure you want to exit?

Any info entered will not be saved and you'll have to start over.

No, continue Yes, exit

Saved payment methods

Add a new card on file

Note: To update your pet's plan payment method, select a pet from the list on the main account page.

The saved payment methods above can be used in the hospital and our online pharmacy to pay for services and other purchases not covered by a plan.

Remove card confirmation

Remove Visa ending in 1234 as a saved payment method.

Note: This card will remain active on individual wellness plans associated with it. Update OWP payment preferences under My Account > Manage Pets.

Cancel Remove

Payment method info

Please call us at 866-894-7927 to update this payment method.

Call customer care

Appointment details

Your appointment is coming up soon!

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Reschedule

Cancel

Please contact the hospital to reschedule this appointment.

Join virtual visit

You can access the room 15 minutes before your appointment time.

This appointment is for:

Appointment location:

Pittsburgh Village East

1234 Penn Ave., Pittsburgh, PA 15206Opens a new window

847-816-4667Opens a new window

Appointment details:

Notes for the vet

Add to calendar

Important reminders:

This is a note for users pertaining to specific appointment types, requests, requirements, or other items.

There can potentially be more than one important reminder.

Are you sure you want to cancel this appointment?

No Yes

Your appointment has been cancelled

Got it!