Updated January 29, 2013
This is the website (hereafter referred to as "website," "site," or "sites") of Medical Management International, Inc., doing business as Banfield Pet Hospital (hereafter referred to as "we", "us", "our" or "Banfield"). Our postal address is:
PO Box 13998
Portland, OR 97213
We can be reached via email at Internet.Inquiries@banfield.net.
We care about your privacy. We want to tell you in detail about the privacy policies and practices which we have adopted so you can feel confident about how we handle the personally identifiable information ("personal information") you entrust to us, and understand how we manage your personal information to offer you the best possible products, services and experiences. The server(s) that make(s) this site available, and databases where information may be stored, may be located outside the country from which you accessed this site, but we will collect, process and use personal information only in accordance with this policy. The personal information made available to us may, therefore, be transmitted abroad. By visiting this site and submitting information, you consent to such collection, processing, transfer and/or storage of your personal information.
While we do not intend to make changes to our policies very often, it is always a good idea to double check when you visit our site to be sure that you have read and agree with our most current policy statement. We will not make any retroactive changes unless legally required to do so.
The content on our site may include, among other items of interest, pet health information, social networking opportunities, surveys, sweepstakes, and contests, and may also include advertising and opportunities to shop online. We may also provide information on our company, pet health products, and our services.
We hope that you enjoy our site and will come back often to visit!
Please take a moment to review our policy in detail. To assist you, we offer this short summary.
- We use your personal information to fulfill your requests and serve you better.
- We do not share your personal details with outside third parties without your consent, except as provided herein.
- We will only send you materials you have indicated you want to receive according to your preferences, and we will honor your opt-out requests.
- We adopt careful procedures to protect your personal information, and use special care to protect credit card data you give us when you shop online.
- We reserve the right to use or disclose your personal information in certain circumstances, such as to satisfy a legal request or protect our property.
- We do not knowingly collect information of any kind from anyone under the age of 13.
When do we collect personal information?
You can update or correct your contact information or change your preferences about receiving offers and information from us at any time. If you are under 13 years of age, you and your parent or guardian must review the section below titled "Policy Regarding Children," which will govern your provision of personally information.
In addition to the information you provide, we also collect automatically generated information. Whenever you visit our site, we receive and store information about that visit. For example, we obtain information about you and your Web browser, including:
- The Internet Protocol (IP) address that connects your computer to the Internet;
- Your email address and confirmation when you open an email sent from our site;
- Your user name(s) and password(s);
- Your browser type and version, operating system and platform, and other computer and connection information;
- The date, time and full Uniform Resource Locators (URLs) of your clicks to, through and from our site;
- Services you search for on our site, view and/or use; and
- Sections of our site you visit.
There are companies that provide tools that allow you to visit websites anonymously. While use of these tools may prevent us from providing you with personalized service, you should be aware that this option is available.
Special Note on Personal Profiles. After you register with our site, which allows for the creation of personal profiles, you are able to create a personal profile with information that you can make accessible to other users. Your profile can include a variety of information, including a name, e-mail address, physical location, occupation, or other information such as a photo, listing of recent posts you have made, a personal biography, or other personal information. Please be aware that we do not generally monitor or review the information in your profile and the information that you choose to provide will be publicly accessible. Please use caution when deciding on what information to include in your personal profile. We will maintain your personal profile on our servers until such time that you delete or modify that personal profile.
What do we do with your personal information?
We collect personally identifiable information to present our site and its content to you, provide you access to your pet's health records, schedule veterinarian appointments, pay for services, to enter you in contests and notify you of results, to e-mail you with updates and news, to respond to your questions or comments, to register you for certain features, to provide personalized content and information, to evaluate a referral or an application for employment, and/or to send out brochures, coupons, samples, offers and other information on products we sell, our services or our company. We ask visitors providing e-mail addresses to let us know if they would like further information or updates from us or our site. Only those who request it will receive follow-up e-mail or other communications from us. We also offer visitors an "opt-out" option at any time they wish to cease receiving e-mails or other information from us.
Without limiting the foregoing, we reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect the integrity of the site, to fulfill your requests, or to cooperate in any legal investigation.
How do we use "cookies" and web beacons?
What are cookies?
What if you don´t want cookies?
If you don't want cookies, you can set your computer to warn you each time a cookie is being sent or turn off all cookies through your browser. (Check your browser HELP menu to learn the correct way to change or update your cookies.) If you disable cookies, you may be unable to access some of the features noted above.
What are web beacons and how do we use them?
Some of our web pages and e-mail updates may contain electronic images called web beacons, sometimes known as one pixel GIFs, clear GIFs or pixel tags. On websites, these allow us to count visitors who have viewed our pages. In promotional e-mail messages/newsletters they allow us to count how many subscribers have read them. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content. They are not used to access personally identifiable information without your consent.
What about chat rooms, message boards, or other interactive forums?
Is credit card / transaction information secure?
We care about the safety and security of your transaction. We use SSL (Secure Sockets Layer) in compliance with the PCI DSS (Payment Card Industry Data Security Standard) to communicate with your browser software when you order from us online and thereby provide us with credit card or similar information. SSL is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept your credit card / transaction and order information that you send us when you submit your online order. Otherwise, the transmission of information to and from us is not encrypted or secure. We take precautions to safeguard your credit card data in our internal systems.
What do we do to safeguard personal information?
We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who are hired to develop and maintain this site and to fulfill your orders and requests, agree to protect all personal information they must access in order to serve our site and our visitors, and honor your preferences about contacts you receive. However, like other companies, we cannot guarantee 100% the security or confidentiality of the information that you provide to us.
What about links to other websites?
Policy Regarding Children
We at Banfield believe it essential that parents are involved in their children's online experiences. That is why, in compliance with federal law, we do not knowingly collect information of any kind from anyone under the age of 13. If you become aware that a child under 13 has registered as a user of our site, please report the use to: Internet.Inquiries@Banfield.net or telephone Banfield's Client Advocate Team at 1‑800-838-6738. If we become aware of a user under the age of 13 providing information on our site, we will terminate that account and purge our databases of all information provided by that user.
Your California Privacy Rights
California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to: Internet.Inquiries@banfield.net or telephone Banfield’s Client Advocate Team at: 1-800-838-6738.
What should you do if you have questions, wish to access, update or delete information, or wish to opt out of receiving future communications?
Copyright 2013 © Medical Management International, Inc. All rights reserved.