Jenna graduated from Shippensburg University with a B.S. degree in biology and a concentration in environmental biology. During her time there, she was the lab assistant and student teacher for parasitology and microbiology. She was with Banfield in Columbia, MD for 1 year before transferring to the Willow Grove location. Prior to Banfield, she was a veterinary assistant at the Philadelphia Zoo for 10 years as an educator and primate behaviorist. Jenna loves getting to know clients and their pets, and believes it's important that clients know we are working as a team for the health and happiness of their pets. She is hoping to apply to vet school and study pathology in the near future. At home, she has 5 cats and 2 rats.