LouAnn, a Registered Veterinary Technician since 2008, has worked in the veterinary field since 2001. She left Delta Airlines following 9/11 to pursue her passion of working with animals. Building on her prior corporate management experience, LouAnn has managed in a number of environments including small animal private practice, non-profit, and Banfield. LouAnn has been with Banfield since 2013 and says her favorite part of her job is partnering with clients to help them provide the very best in veterinary care their pets, and building, developing and being part of a team that is committed to this as well. She is currently working toward her Certified Veterinary Practice Manager designation and finishing a B.S. in business management. LouAnn lives with several rescue pets including a boxer, a dilute calico cat, and boxer mix puppy. In her time off, LouAnn enjoys reading, crocheting, travel and spending time with her grandchildren.