Dr. Susan Schneible
Chief of Staff
Dr. Schneible joined the Banfield team in November of 2010. She was able to grow this location into the thriving hospital it is today. Dr. Schneible grew up in Perry, NY, and learned a lot of things from her father who is also a veterinarian. After graduating high school, she attended Cornell University for four years and also traveled to Kenya, Africa for one semester. After Cornell, Dr. Shcneible attended St. Kitts in the Caribbean and Ross University. She did her clinical year at Kansas State University. Dr. Schneible shares her home with her two dogs, Gus and Harrison. In her spare time, she enjoys working on her new house, spending time with her family and dogs and four-wheeling.
Dr. Diana Pogorzelski
Dr. Diana came to Banfield in June of 2013. She grew up in Wheatfield, NY, and enjoys being back in Western New York after being enlisted in the Marines where she worked as a Communications Technician. While in the Corps, Dr. Diana received a Bachelor’s Degree in psychology. She attended Ross University in the Caribbean and did her clinical year at the University of Illinois after the Marines. Dr. Diana shares her home with her cat, Dylan, and enjoys hiking, swimming and scuba diving when she is not at work.
Jennifer Walters, LVT
Jenny has been with Banfield since January of 2012, and is extremely proud of how her team continuously exceeds expectations. She was born in Germany and lived in seven different states with her two sisters, brother, mother and father who was in the military. Jenny attended Alfred State University for Veterinary Technology and also just completed an Associate’s degree in Business Administration. Jenny has been a veterinary technician for 11 years. She lives at home with her daughter, Laya, cat, Chloe and dog, Dallas. In her spare time, she enjoys spending time with her loving family, making bonfires, going to the drive-in and playing guitar with her daughter.
Colleen Roy, LVT
Lead Veterinary Technician
Colleen joined the Banfield team in May of 2012. She started out as a Client Service Coordinator (CSC) while she was still attending Medaille College for Veterinary Technology. After graduating with a bachelor’s degree in December of 2012, Colleen was able to make the transition from working as a CSC to working as a licensed technician. Colleen is the Associate Engagement Captain and works hard at keeping her team happy and making sure that we have an awesome work environment. She lives at home with her husband, cat, Thomas O'Malley and two Border Collies, Bizmark and Bear. When not at work, Colleen enjoys family time, hiking with her husband and dogs, camping, being crafty and baking.
Catherine Greis, LVT
Catherine started at Banfield in April of 2012. She grew up on her grandfather’s dairy farm and then moved to a small hobby farm with her family. She previously raised animals for 11 years for showing at the fair. Catherine graduated from SUNY Delhi with a degree in Veterinary Technology. She has a bulldog named Bubba who loves coming to visit us at Banfield. Catherine is one of our OSHA captains in charge of making sure that our team remains safe at work. In her free time, Catherine enjoys taking Bubba for walks, going to country concerts and working outside in her garden.
Kelsey Kerlin, LVT
Kelsey has been with Banfield since September of 2012. She lives in Holland, NY. After high school, Kelsey attended Alfred Stated University and received an associate’s degree in veterinary technology. Kelsey has 2 labs named Remmie and Leila. Along with Catherine, Kelsey is our other OSHA captain. She is great at making sure our codes are up to date and that there are no safety issues for the staff, clients or pets. When she is not at work, Kelsey enjoys hiking and going on nature walks with her boyfriend and two dogs.
Elizabeth Cappola, LVT
Elizabeth joined our Banfield team in May of 2013. She started off as a Client Service Coordinator (CSC) while she was still in school before taking her board exams. After graduating from Medaille College with a degree in Veterinary Technology and passing her licensing exam, she began practicing as a Licensed Veterinary Technician (LVT). Elizabeth is engaged to her high school sweetheart, and the two of them enjoy spending time with their two dogs, Benny and Riley. Elizabeth is our Preventive Care Captain and enjoys making sure that every pet gets the highest possible care that we can offer. In her free time, Elizabeth enjoys basketball, scrapbooking and building her wedding board on Pinterest.
Katie Sante, LVT
Katie became a part of the Banfield team in May of 2013. She graduated with a Bachelor’s degree in Veterinary Technology from Medaille College in December of 2012. She has two cats named Starr and Peanut Butter. Katie adopted Peanut Butter from Medaille College after getting to work with her for a semester. Katie is our Client Experience Captain. She helps the team in ensuring that our clients are satisfied, and shows us new ways to work with our clients in the best ways possible. In her spare time, Katie enjoys playing the violin, biking, hiking and swimming.
Jessica Walterich, CSC and VA
Client Service Coordinator and Veterinary Assistant
Jessica has been with the Orchard Park Banfield since 2009. She graduated from Medaille College and has a degree in Veterinary Technology. Jess works at the reception desk and also gives a helping hand in the exam rooms and treatment area. She has a black lab named Saphira and three cats named Smokey, Squeekers and Peanut. She also just rescued two kitties who now live with her family. In her spare time, Jess enjoys spending time with her fiance, pets and family.
Lauren Swope, CSC
Client Service Coordinator
Lauren joined the Banfield team as a CSC in 2013. She has two bulldogs named Beans and Pork, two pugs named Deegan and Dugan, a toy rat terrier named Teenie and two cats named Grissle and Chili. Her family owns a boarding facility, so Lauren grew up around animals her whole life. Lauren spent two years attending Medaille College for veterinary technology and will be majoring in dental hygiene in the fall. While not at work, Lauren enjoys spending time with her boyfriend and family.
Ruth Ransford, CSC
Client Service Coordinator
Ruth joined the Banfield team in April of 2014. Her life passion is working with pets, and she enjoys being able to help them. She has dedicated herself to giving clients exceptional experience and make them feel welcomed to our Banfield family. She lives at home with her husband, daughter and pets.
Chelsea Iuliano, CSC
Client Service Coordinator
Chelsea became a part of the Banfield team in June of 2014. She lives at home with her Jack Russell named Rosie, her Pit Bull named Taz and her son Louie. Chelsea will be starting Medaille College in the fall for Vet tech/Pre-vet and hopes to one day become a veterinarian. In her spare time, she enjoys spending time with her family and three brothers, hiking, snowboarding, reading and traveling.