Partners in pet care since 1955 – that’s Banfield.
Partnerships. Teamwork. Collaboration. Back in 1955, a veterinarian by the name of Warren J. Wegert had a vision to make human-quality medicine available to pet owners living in Portland, Oregon. Since that time, Banfield Pet Hospital has lived that promise and promoted the philosophy that the best relationships are formed when people work together.
Our commitment to partnerships led PetSmart, the nation's largest retailer of pet‐related products and services for pets and their families, to ask Banfield to help bring high‐quality veterinary care to their customers by opening pet hospitals in their stores. Early on, Mars Incorporated, a family‐owned business, realized Banfield’s potential and made a commitment to support our vision of providing collaborative care and support to our patients and clients.
Today, we're more than 800 hospitals strong.
In 2007, Banfield joined the Mars family of businesses, and together we work to ensure pets receive the highest level of care so they can live longer, healthier lives. Today, Banfield is more than 800 hospitals strong, with the common goal of providing high‐quality medicine for each pet we treat and working alongside our clients to ensure they have the resources they need to care for their pets at home.
At Banfield, we celebrate and enrich the family‐pet relationship through our knowledge, expertise and products to make a better world for pets and people. We are the leader in innovations like Optimum Wellness Plans, now in place for two decades with more than 1 million pets enrolled, and the first and most extensive quality-assurance program in the industry. And, our hospitals provide the finest, most convenient human‐quality medical services available, as well as industry‐leading anesthesia protocols and equipment. We understand the special bond between pets and people. The caring and compassionate veterinary teams at Banfield will help ensure your pet stays with your family longer.
The Five Principles of Mars
Our company is dedicated to the highest quality in all the work we do. Quality is the uncompromising standard for our actions, and it flows from our passion and our pride in being part of the Mars community. Quality work, which results from our personal efforts is the first ingredient of quality brands and the source of our reputation for high standards.
We choose to be different from those corporations where many levels of management dilute personal responsibility. All associates are asked to take direct responsibility for results, to exercise initiative and judgment and to make decisions as required. By recruiting ethical people well suited to their jobs and trusting them, we ask associates to be accountable for their own high standards.
We believe that the standard by which our business relationships should be measured is the degree to which benefits are created. These benefits can take many different forms, and need not be strictly financial in nature. Likewise, while we must try to achieve the most competitive terms, the actions of Mars should never be at the expense, economic or otherwise, of others with whom we work.
How is it possible to maintain our principles, offering superior value for money and sharing our success? Our strength lies in our efficiency, the ability to organize all our assets – physical, financial and human – for maximum productivity. In this way, our products and services are made and delivered with the highest quality, at the least possible cost, with the lowest consumption of resources; similarly, we seek to manage all our business operations with the most efficient processes for decision making.
Mars is one of the world’s largest family owned corporations. This family ownership is a deliberate choice. Many other companies began as Mars did, but as they grew larger and required new sources of funds, they sold stocks or incurred restrictive debt to fuel their business. To extend their growth, they exchanged a portion of their freedom. We believe growth and prosperity can be achieved another way.